Wellinx – Creve Coeur, MO 07/2008 – 01/2009
Rapidly produced application development successes that lead to expanded responsibilities and a shift in the corporate culture.
Chief Architect
Primary directive was to provide oversight of the architecture which governed all application development in Wellinx and the parent company, Essence Healthcare. This required hands on review of requirements, projects, and deliverables from multiple development efforts across several departments. To aid in technical reviews and architectural planning, a team of 12 architects was assembled from existing employees and a supplemented by a small number of new recruits.
Architecture Responsibilities
Hands-on leadership of the architecture team in the creation of R&D, proof of concept, software design, & project architecture.
Lead a cultural shift from Waterfall to Scrum methodology in an unprecedented 3 months.
Engineering Management
Provide admin & leadership responsibility for a large engineering team which included architecture, development, interoperability, data warehouse, production support, design, and analyst divisions.
Assisted in training, review, and oversight of peer divisions consisting of a Project Management Office, Product Management, Quality Assurance, and Documentation teams as a bi-product of the new agile methodology which spread outside of the Engineering division.
Replaced 70 person Indian development team with a smaller more focused team consisting of local in-house resources:
Responsible for recruited and on-boarding 11 technical resources in 4 months.
Assisted in recruiting an additional 9 technical and non-technical resources in the same time frame.
Oversaw the resources and the completion of 5 product suites consisting of more than 25 software projects.
Zaio Inc – Tempe, AZ 11/2007 – 06/2008
Quickly established a small product development team which effectively aligned IT efforts with business objectives across multiple product lines which supported several business units throughout the US and Canada.
National Director of Product Development
Plan and direct all aspects of product development objectives, and initiatives for 9 parallel product lines supporting 5 divisions of the company. Research new products, products enhancements, and product redesign that align the product development function with the goals of the organization. Evaluate the potential and practicality of products in development. Lead small group of 4 direct reports. Direct the efforts of 40+ Developers.
Product & Technology Management
Aided in orchestrating a 30 day $2MM build out effort, through the design and implementation of a cross divisional production reporting system.
Improved accuracy of field operative system by 78%, by identifying & correcting flaws in the existing product line.
Strategic Planning & Vision
Defined data policy & data standard for the company that will generate significant long-term efficiencies and allow for expansion of the current channel sales program.
Initiated consolidation of 7 business units, through the design of a central sales and production reporting system.
PROvalUSA – St. Peters, MO 2000 - 2007
Built an impressive record of achievements driving profitable revenue, market and organizational growth for this leading provider of appraisal management tools for independent appraisers, mortgage bankers, appraisal management companies, processing companies, and industry vendors.
Chief Operations Officer / Chief Technology Officer
Provide leadership and framework to actively identify needs and resolve critical issues. Lead cross-functional teams in analyzing, designing, implementing and supporting Web applications, databases, custom integrations and infrastructure to enhance delivery of services to internal users and national clients. Hold complete oversight for Software Development, Database and Infrastructure team of 100 through 4 direct reports.
Scope of accountability spans strategic business planning, staffing and training, product design and management, business impact and cost benefit analysis, risk assessment, disaster recovery and business continuity, project planning, budgeting, contract negotiations, regulatory adherence, and customer and partner relationship management. Coordinate the design and deployment of new technologies, tools and best practices to enhance delivery of services, reduce costs, and ensure optimal support of business operations.
Strategic Planning, Vision & Leadership
Pivotal role in transforming organization from a start-up appraisal management company servicing 10 customers to the 1st fully multi-service provider of appraisal services, workflow and process optimization, quality control outsourcing, and compliance adherence.
Grew customer based to 2,000 within 1st 3 months, 8,000 within 1st year, and to 69,000 within 7 years.
Spearheaded the design, introduction and operational implementation of 30 new product offerings.
Championed the expansion and optimization of PROvalUSA.com, an innovative technology-based 24/7/365 fully integrated exchange portal dedicated to streamlining appraisal management processes for appraisers, mortgage brokers, financial institutions, appraisal management companies, and vendors.
Established strategic alliances with industry associations and government agencies to define new standards.
Positioned company as an innovative technology leader with the industry, increasing overall exposure to business partners and customers.
Led the establishment of channel partners, capturing $1.5 million in additional revenue.
Recognized for successfully delivering more than 200 projects, on-time, within budget and with high ROI.
Realigned technology products to produce 8 customer-centric, role-based verticals within core applications, increasing customer satisfaction to 97% while reducing costs by 5%.
Product & Technology Management
Drove the redesign of PROvalUSA.com from client-server to a transactional service-oriented architecture (SaaS), increasing overall revenue by 1000% within 1st year, and 25% within 2nd year.
Championed the architectural design and migration of multi-tiered core applications for PROvalUSA.com from ASP, Visual Basic and MS SQL to .NET technology, allowing for the processing more than 2 million daily transactions.
Led team in the development, implementation and optimization of a redundant and scalable network infrastructure, delivering 99.7% uptime on all core and 99.2% uptime on non-core IT products.
Directed the development of .NET based ERP system, and subsequent integration of segmented VB applications and ASP portal to new ERP system, enhancing knowledge management and communication.
Defined and directed the development of CRM platform and integration with ERP system, increasing sales.
Created an innovative management platform utilizing SharePoint to allow employees, vendors, contractors and clients to recommend, access and track new features, driving innovation and overall customer loyalty.
Introduced 3 new products into the marketplace, Valuation Consulting, Automation Valuation Modules, and Cooperative Advertising Program, producing an 18% increase in sales and record margins within 1st year.
Managed the full project life cycle design of enterprise accounting system, automating credit card collection while reducing Accounts Receivables from 18% to 1.3% annually.
Organizational Development
Defined overall business plan, operating infrastructure, and staffing strategies as company evolved and grew.
Built a highly flexible management team to support business expansion and change. Established Software Development, Database and Infrastructure senior management positions.
Noted for ability to consistently reinvent, expand and reduce operations to maintain profitability during highly volatile industry changes, delivering $1.62 million of savings across last 3 years.
Achieved Server to Systems Administration ratio of 50:1 and Server to Application Vertical Ratio of 3:1.
Renegotiated Service Level Agreements (SLAs) with appraisal providers, reducing costs by 13%.
Oversaw the re-engineering of policies, procedures and processes, delivering 4% increase to net income.
Formulated company’s 1st eMarketing plan, improving value of on-line user experience and increasing on-line orders.
Streamlined appraisal review service processes by utilization of ETL tools, reducing overall costs by 10%.
Ensured all systems and processes were in adherence to Sarbanes Oxley and Gramm-Leach Bliley standards.
Independent Consulting Services – Warrenton, MO 1999 - 2001
eBusiness Consultant / Senior Engagement Manager
Full accountability for designing and delivering eBusiness solutions to Fortune 500 clients. Partnered with clients, teams and vendors to evaluate needs, identify risks, define strategies, and oversee the appropriate and on-time implementation of Web-based systems to capture new revenue and expand marketplace. Led cross-functional teams of up to 15.
Selected Contributions & Solutions:
Managed the conversion of marketing site to a fully functional eCommerce system, increasing overall revenue by 50%.
Led the creation of Knowledge Management system, delivering a centralized means to automatically create, store and disseminate white papers, user manuals and sales materials for 250 products to sales force.
Netcom, Inc. – Fenton, MO 1998 - 1999
Lead Developer
Oversaw the full project life cycle development, including release coordination, training, and support of Web-based workflow management systems for internal and external customers.